IT Support

IT support refers to the technical assistance provided to end-users of technology products or services. The goal of IT support is to help users resolve any technical issues they may encounter while using a product or service.

IT support can take many forms, including:

Help desk support: This type of IT support involves responding to user inquiries and resolving technical issues through phone, email, or chat support. Help desk support typically handles basic user issues such as password resets, software installation, and troubleshooting.

Remote support: This type of IT support involves connecting to a user's device remotely to diagnose and resolve technical issues. Remote support is often used for more complex issues that cannot be resolved through help desk support.

Onsite support: This type of IT support involves dispatching technicians to the user's location to diagnose and resolve technical issues. Onsite support is often required for hardware issues or more complex technical problems that cannot be resolved remotely.

Managed IT services: This type of IT support involves outsourcing the management and maintenance of IT systems to a third-party provider. Managed IT services can include proactive monitoring, patch management, and regular maintenance to prevent technical issues from occurring.